Ecological Elegance at Lavender Goat Farm | Last updated 21 September 2026

This Privacy Policy explains how personal information is handled when you visit ecologicalelegance.au, place an order, book a workshop or farm experience, or contact us.

The website and business are operated by Ellen Thompson trading as Lavender Goat Farm, ABN 11 797 382 872, at 456 Cygnet Coast Road, Petcheys Bay, Tasmania 7109. In this policy, Ecological Elegance, we, us and our refer to that business.

Information we collect

Depending on how you use the website, we may collect:

· your name, email address and telephone number

· billing and delivery addresses

· order, payment status and transaction information

· workshop or farm-visit booking details

· messages, enquiries, reviews or other information you choose to provide

· technical information such as your IP address, browser type, device information and website activity

· marketing preferences and consent records.

Payment card details are processed by the payment provider available through our website checkout. We do not receive or store your complete card number.

How we collect information

We collect information directly from you when you order, make a booking, subscribe, complete a form or contact us. We may also collect information automatically through the website platform, cookies and similar technologies, and receive information from service providers involved in processing an order or booking.

How we use information

We may use personal information to:

· process payments, orders, deliveries, workshop bookings and refunds

· communicate with you about an order, booking or enquiry

· provide customer support and manage complaints

· operate, secure and improve the website and customer experience

· maintain business, tax and transaction records

· send marketing communications where you have consented or where otherwise permitted by law

· prevent fraud, protect our legal rights and comply with legal obligations.

Cookies and website analytics

Our Squarespace website uses cookies and similar technologies that are necessary for functions such as the shopping basket, checkout and site security. If analytics or optional marketing tools are enabled, they may also collect information about how visitors use the site. You can control cookies through your browser settings, although disabling necessary cookies may affect website functions.

When we share information

We do not sell personal information. We may disclose information only where reasonably necessary to service providers such as Squarespace, payment processors, email and website service providers, Australia Post or other delivery providers, professional advisers, insurers, regulators or law-enforcement bodies. These parties receive only the information needed for their role or as required by law.

Overseas processing

Some technology and payment service providers may store or process information outside Australia, including in the United States and other countries in which they operate. Where the Privacy Act 1988 (Cth) applies, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements.

Storage security and retention

We take reasonable administrative and technical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online service can guarantee absolute security. We retain information only for as long as reasonably required for the purposes described in this policy, including legal, accounting and dispute-resolution requirements, and then delete or de-identify it where practicable.

Access correction and complaints

You may ask to access or correct personal information we hold about you, withdraw marketing consent, or make a privacy complaint by emailing ellen@ecologicalelegance.au. We may need to verify your identity before acting on a request. We will respond within a reasonable time and explain if the law permits us to refuse any part of a request.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information and eligible data breaches in accordance with those requirements.

Children

Online purchases and bookings must be made by a person aged 18 or over. We do not knowingly collect personal information directly from children through the website. Information about a child attending a farm experience should be provided by their parent or guardian only where needed for the booking or safety of participants.

Changes and contact

We may update this policy when our practices, services or legal obligations change. The current version will be published on the website with its updated date.

Privacy enquiries: ellen@ecologicalelegance.au
Postal address: PO Box 487, Cygnet, Tasmania 7112